What are the Unique Benefits of “True cloud” Hotel Property Management System?
With regards to Hospitality operations, no occasions are more intriguing than these. Competition in many hotel markets is more intense than ever. Guest expectations, especially with respect to anytime, anyplace mobile commitment and data access, are through the roof. Hoteliers confront variety of different challenges, as well, from rising labor costs and cumbersome OTA commissions to competitive threats from disruptive business innovation, home-sharing models being an undeniable case. In short, the world is changing fast and hoteliers can’t bear to take it easy.
Maybe the challenge — and, likewise, the biggest opportunity — identifies with the undeniably huge part that technologies play in enhancing the quality of the guest experience. Foremost among these technologies are cutting edge cloud PMS (Property management systems). Most hoteliers who haven’t already upgraded to cloud based PMS intend to do as such without further ado, if just to keep pace with others in the same competitive set.
They realize that by bridling the core features of a cloud PMS they can streamline operations and speed services while presenting guests with relevant and customized offers, messages and services.
But buyers be careful: Not all cloud technologies known as “next-generation” are deserving of that portrayal. So far as that is concerned, not all cloud solutions are even truly cloud solutions. Actuality is, some legacy on-premises solution vendors, anxious to hop on the cloud PMS fleeting trend, engaged in what is generally known as “cloud-washing.”
Indeed, even today, solutions charged as cloud-based may not, actually, be true cloud PMS solutions. It is essential to comprehend the difference between a “true cloud solution” and a “fake cloud solution.”
Though the last is based on software initially intended to keep running on-premise, a true cloud solution is developed from the beginning, coded to perform as a completely facilitated cloud solution and upgraded for tablet and mobile use. The solution provider has the solution crosswise over many servers and with different levels of information repetition in a multi-inhabitant “pure cloud’ environment. Clients ordinarily get to a similar solution by means of a internet browser, taking into consideration product upgrades.
A customization platform maintains property-particular changes following these software upgrades so clients can increase immediate access to the most recent functionality without having to re-implement custom changes and integrations.
Cloud-based solutions are not, actually, constantly situated in the cloud. A portion of the predominant PMS legacy solutions that are right now set up crosswise over Europe, North America and Asia have been only upgraded with a web front-end interface. The interface provides access by means of an internet browser on a computer, tablet or smart phone to the back-end software, which remains facilitated on a local, on premise server.
This sort of cloud-based hospitality software, in which certain basic components keep on residing on-premise — including, much of the time, the real database housing the guest information — are known as hybrid cloud solutions. A web-native “true cloud” solution, then again, is facilitated on shared application servers in an open cloud environment and has the benefit of being more lithe, flexible and open to multi-tenancy.
Another advantage relates with software release updates. With a true cloud solution, these upgrades are all the more seamlessly and frequently deployed and furthermore included as a feature of the cost.
Concerning the system upgrades, the move from on-start establishment to cloud-based deployed have made hoteliers give careful consideration to benefit level agreements and up-time guarantees. This is nothing unexpected given that the PMS handles for all intents and purposes all activities, including guest facing confronting service capacities. Hotels that experience technology performance issues generally pay a dear cost.
Previously, these issues have had a tendency to emerge frequently amid, or quickly following, system upgrades of on-premise, customer server software. Regardless of how much time and exertion may have gone into quality assurance testing, new release of hospitality applications with monolithic feature loaded code will undoubtedly have performance issues. The issue was generally identified with the trouble of reproducing a hotel’s customized software configuration, including the particular information streams that flowed into the PMS.
To help diminish potential performance issues identified with system upgrades, Solution providers would ordinarily actualize client acceptance testing processes. This implied making a copy of the production database and introducing a propel copy of the new software release on the hotel’s servers. Hotel staff would thoroughly test the new system, trying to identify defects and revealing any bugs or performance shortcomings.
An advantage to this approach, notwithstanding decreasing the risk of calamity, was that hotel staff could acclimate themselves with new interface as well as features and functionality preceding going live. Software fixes would be either introduced as patches or incorporated into a new release, which, typically, would then be reinstalled and retested. The trial run process proceeded until all issues were resolved and the software was considered to be generally free of defects.
The software update process for a true cloud PMS is altogether different. In sharp difference to the procedure including legacy systems and even, to a lesser degree, hybrid cloud solutions, this process has a tendency to be largely hassle and worry free for hoteliers, who, in past, were regularly considered in part in charge of any performance hiccups. With single-version development, all hotel clients are upgraded simultaneously, putting the onus on the solution provider to ensure that the software is conveyed with relentless quality and performs in a error free manner. Unfortunately, for some, hotels working under the legacy or “fake cloud” systems, this process aren’t yet part of their reality.